Returns and Delivery
Returns and Delivery
Returns
We are aware that returns can be the bane of our customers lives, so we have simplified the process, once the following steps are followed, the returns process will be painless!
Returns Process
- Send an email to returns@tradesupply.eu
- Please include product code and reason for return
- Please confirm if you require a replacement
- Majority of the time we will not require the product back*
- Should it be required collection will be arranged for the end user
- Allow 1 week for collection, once the tracking number has been provided
- The product will be collected and returned to the warehouse
- Credit will be issued within 5 days
We understand collection can be difficult from your customer, along with the cost of collection it can make it uneconomical but provide a much better customer experience if the return is not collected and a replacement sent.
Delivery Process
- Delivery is provided by a third-party courier company.
- Orders by webshop & EDI will ship until 6pm.
- Orders by email, phone and IM will ship until 5:30pm.
- Delivery is guaranteed to be next day, unless otherwise stated, and delivery time can be up until 5:30pm.
- The courier has up until 5:30pm to deliver the order.
- Customers are emailed all tracking numbers for their orders by email, sent to the default email on the customer’s account, at the end of business.
- Please use this information to track your order, and if required to make contact with the courier company to provide and estimated time of arrival.
- Tradesupply provides exceptionally low delivery charges to customers and to third parties, please contact your Sales Consultant for this information.
- If the delivery is beyond 5:30pm or there is a non-delivery, we would ask that our Customer Experience Team are notified immediately.
- Exceptional cases, particularly over the Christmas period, deliveries can be delayed due to traffic, weather and high volume, we appreciate your patience.
- We support cannot provide information relating to the specific time of a delivery.
- Should you require guaranteed delivery times, there will be an extra charge, please contact our Customer Experience Team for further details.
Returns and Delivery
Returns
We understand that returns can be challenging, but we're committed to making your experience as smooth as possible. Simply complete the form below to initiate the returns process and we'll take care of the rest!
Delivery Process
- Tradesupply deliveries are facilitated by one of Ireland’s most reputable couriers, DPD.
- Orders received via Tradesupply webstore, EDI, Email and verbally over the phone will ship for next working day delivery, if received before 5pm Monday-Friday
- DPD next day deliveries will take place between 8am and 6pm
- Your shipment details will be provided via our automated system to your nominated email address at close of business each day.
- Please use this information to track and make any necessary changes to your order.
- Once your parcel has left the DPD depot, usually around 8am, your tracking will update with an estimated hour delivery slot.
- Tradesupply provide competitive delivery rates to our customers, please contact your account manager or one of our friendly customer service team for further information.
- In exceptional cases, particularly over the Christmas period, deliveries can be delayed due to traffic, weather, and high volume, we appreciate your understanding and patience during these times.
- Tradesupply offer priority delivery services (Timed Delivery/Saturday) please contact our team for further information should this be required.
- If you require support, have any questions or concerns about your order, please contact one of our friendly team at orders@tradesupply.eu.